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I see quite often questions of the type: printer, graphics, network does not work, kernel crashes, booting fails. Mostly unanswered (unless someone had exactly the same hardware and symptoms) or answered with some debugging suggestions users are aware of.

On the other hand there is the knowledge base. Should we "post a comment" with a link to the wiki specific to the given problem and Ask the user to continue discussion in the "post a comment" way? That will tend to convert Ask into a mailing list, but on the other hand it will help to increase the level of users skills, and offer an opportunity to update the wiki - i have noticed today for example that mentioned Fedora 16(!) as latest.

Of course if someone knows the solution to the problem he can still post it, ignoring all the guessing and debugging procedures.