Ask Your Question
1

after 28 to 29, my color printer only does greyscale

asked 2018-11-11 15:03:11 -0500

quark46 gravatar image

updated 2018-11-26 21:19:17 -0500

I have a network attached Samsung C1860FW lazer colour printer. It was working correctly before the F28 to F29 upgrade. After the upgrade it only does greyscale, even if the print preview shows colour.

  • printer tests

It still works correctly from Windows and an iPad.

  • Linux tests

I installed a clean copy of Fedora 28 on a spare machine and it has the same problem. I installed Ubuntu in a VM and it has the same problem.

From this testing I would think that the problem is related to a new driver that got loaded during the upgrade and is in use by multiple distros. I do not have any other colour printers so I cannot determine if the problem is more widespread than this one model. Running the script available through the Samsung support site seems to break configuration manager.

  • driver search

When I add the printer from settings->devices->Printers it lists the printer. However after I add the printer and then go to printer 'details-> search for drivers': it does not find the driver. When I use the 'Select from Database' button: I locate and install 'Samsung C1860 Series PS' which seems to match this printer (Samsung C1860FW).

Is this the correct driver? Can you suggest a different driver?

edit retag flag offensive close merge delete

1 Answer

Sort by ยป oldest newest most voted
0

answered 2018-11-27 06:08:48 -0500

ed209 gravatar image

https://support.hp.com/us-en/drivers/...

here is the driver for your printer.

edit flag offensive delete link more

Your Answer

Please start posting anonymously - your entry will be published after you log in or create a new account.

Add Answer

Question Tools

1 follower

Stats

Asked: 2018-11-11 15:03:11 -0500

Seen: 79 times

Last updated: Nov 27 '18