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Fedora 25 - Citrix Receiver gives "A network error occurred (ssl error 4)" when connecting to a XenApp farm

asked 2017-04-23 21:57:33 -0500

andrewca gravatar image

Fresh install of Fedora 25 x64, using Firefox to connect to work citrix farm that works on older Fedora boxes, windoze, Mac, etc.

Tried both the .rpm and tarball installs of 13.5.0 Citrix Receiver, and when I go to launch an application from the farm server I get the error message:

"SSL error Contact your help desk with the following information: A network error occurred (SSL error 4)."

I've downloaded the root certs and put them in the cacert directory and the "you have not chosen to trust" error message disappeared and this one showed up, so I know that isn't the issue. Where do I start looking to troubleshoot this? Most of the threads are for older Mac issues (that I vaguely remember fighting with years ago for users)

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answered 2017-08-12 06:01:23 -0500

John_uk gravatar image

updated 2017-09-18 12:12:29 -0500

SSL Error 4 occurs in version 13.5 and 13.6. I can only use 13.3 or 13.4 in Fedora 24,25 and 26. I'm stuck on Fedora 24 though as I use Alt Tab to switch between windows within the citrix window doesn't work in 25 and 26. Update: I've moved to Fedora 26. To perform alt tab use Command key (Windows key) then Alt Tab. To perform Ctl Alt Del, enter Ctl Del AltGr in that order.

Error 61 is the cert error. Get cert from Firefox :-

Firefox : Pref - Advanced - Certificates - Authorities - Symantec Class 3 EVSSL CA-G3 - Export sudo cp SymantecClass3EVSSLCA-G3.crt /opt/Citrix/ICAClient/keystore/cacerts/ sudo chmod 444 /opt/Citrix/ICAClient/keystore/cacerts/SymantecClass3EVSSLCA-G3.crt

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Nice hint with SUPER + ALT, TAB. Thanks!

florian gravatar imageflorian ( 2017-09-18 13:25:24 -0500 )edit

answered 2017-04-24 11:07:38 -0500

florian gravatar image

I have the most recent version of Citrix Receiver installed on my system, and it is working fine.

All I had to do was copying the the .crt files from my organization to /opt/Citrix/ICAClient/keystore/cacerts (of course you need to adapt the path to the location of your installation).

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answered 2017-04-23 22:07:32 -0500

andrewca gravatar image

Removed 13.5.0 and tried tarball 13.4.0 on the same system.

It works fine; looks like a bug related to the newest version of the receiver.

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Thank You a lot, a spent some time on it. I ve got 4.11.11-300.fc26.x86_64 fedora and only citrix reciver in version 13.4.0 works fine.

mazi gravatar imagemazi ( 2017-07-30 16:07:52 -0500 )edit

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Asked: 2017-04-23 21:56:29 -0500

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Last updated: Sep 18 '17