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Dell XPS 13 QHD black screen

asked 2015-09-02 08:43:49 -0500

mcaffini gravatar image

Hi! On my XPS 13 QHD the laptop screen goes black after a couple of seconds (but this may vary) at the linux login window (The OS still works, only no screen), same thing happens with a linux live USB. I can have the screen if I use an external monitor via mini display port. If I set nomodeset or i915.modeset=0 in the grub kernel parameters the laptop screen works but the displayport doesn't, so no external monitor and moreover graphics is poor.

I tried different kernels (from 3.19 to 4.2.0-040200rc3-generic) and different distros (Fedora 22, Ubuntu 15.04), but I always have this issue.

Pre-installed Win8 works fine.

Any suggestion?

My PC specs: Dell XPS 13 (2015) 9343 QHD+ Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz Broadwell-U Integrated Graphics (Intel HD Graphics 5500)

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answered 2015-09-02 12:09:02 -0500

hmaarrfk gravatar image

I'm sorry you are having troubles with your new laptop. It seems that you aren't alone in these struggles.

https://www.reddit.com/r/linux/commen...

Linux not being mainstream in laptops needs for the most part, to wait for them to be released, to iron out the quirks in the implementation of drivers. This reminds me of wifi support in the 2004-2009. Getting wifi working on linux was the holy grail. Usually it was pretty easy with a "year old laptop" once the wifi card you had made it way to developer's computers.

You are more than welcome in filing bug issues (making them contain the right information is the hard part) but I don't think this is going to be something that is going to get fixed in the next month. For this type of issue, you really have distros that are going to help you: Ubuntu because they don't always care about merging their fixes upstream and have a large community or Fedora since they are much closer to the upstream packages and are more likely to get upstream fixes sooner.

That said, you might have to find a way to update the live usb image (I haven't found this to be a trivial task for Fedora) since the updated packages are not always seen in the live images. I don't think I can recommend installing the live image as a way of getting updates because without a screen, it is hard to debug a laptop.

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Asked: 2015-09-02 08:43:49 -0500

Seen: 885 times

Last updated: Sep 02 '15