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[Sticky] Why so many unsolved questions?

asked 2011-11-24 03:35:32 -0500

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I can't help but notice that there aren't any unanswered questions, but very few solved questions. If an answer solves your query, please do use the tick mark to mark it as a correct solution. This would really help everyone: both people searching for clues and people looking for unsolved queries to help out. Please do not forget to thank your helper by giving the answer karma :)

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5

+1 hehehehe

lzap gravatar imagelzap ( 2011-11-24 04:05:39 -0500 )edit
2

How funny, I was just been able to set an answer as correct in your question :) Perhaps that's a diff with stackoverflow where only owner can set answer as accepted. coorect and accepted are different things to me. At the same time I see the answer you set as correct is no longer such.

Aleksandar Kostadinov gravatar imageAleksandar Kostadinov ( 2013-02-22 14:38:01 -0500 )edit

What "tick mark"?

EDIT: I found it, but why can't you mark "comments" as correct answers?

b0ris gravatar imageb0ris ( 2013-08-02 06:55:10 -0500 )edit

Because comments are supposed to be comments, not answers. A solution should be provided as an answer, not a comment. Comments are for requesting extra information.

FranciscoD_ gravatar imageFranciscoD_ ( 2013-08-02 09:58:48 -0500 )edit

Very friendly to give me a minus point in karma.

b0ris gravatar imageb0ris ( 2013-08-02 15:16:58 -0500 )edit

10 Answers

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17

answered 2011-12-07 13:03:17 -0500

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With the latest update to the forum (askbot 0.7.32), admins/moderators can mark answers as correct on behalf of people posting the questions. The default timeout to be able to do so was set to 7 but I have bought it down to 0. If you are a admin or a moderator, I recommend you go through prior questions and answers and mark the best one as correct.

Also, it is in general a good idea to exercise your rights to vote up or down answers liberally.

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It helps if the OP marks the question as solved. In the absence , if staff could mark them it would be great, it really helps others find solutions if questions are marked as solved.

bodhi.zazen gravatar imagebodhi.zazen ( 2011-12-07 14:09:47 -0500 )edit

@bodhi.zazen I have made you a moderator in this forum now. So feel free to do that yourself. There is no separate staff

mether gravatar imagemether ( 2011-12-07 14:17:28 -0500 )edit
3

@mether - Thank you for your trust, I will do my best.

bodhi.zazen gravatar imagebodhi.zazen ( 2011-12-07 14:59:00 -0500 )edit

sorry, but the user (generally new) need check, if the solution works, and vote up or down...

davidva gravatar imagedavidva ( 2013-08-06 00:19:22 -0500 )edit
8

answered 2011-11-24 07:02:29 -0500

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Thanks for pointing this out. I was one of the guilty! One of my questions had been solved. However, not only had I overlooked the tick marks, but it took me ten minutes to find them.

(They are by the answers to your own questions! They are grey.)

Also, I couldn't find a better way of marking it as solved than editing my original post to put "[Solved]" in front of it.

While doing that I thanked the people who answered. I hope the best answer gets some karma but this isn't clear to me yet.

Maybe I'm not the only one struggling to get to terms with this new forum. I am sure it will be worth persevering with.

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3

answered 2011-11-24 07:06:30 -0500

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Voting up answer also helps. But yes, adding "solved" help web search crawler…

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3

answered 2013-08-20 14:08:55 -0500

marcindulak gravatar image

I see quite often questions of the type: printer, graphics, network does not work, kernel crashes, booting fails. Mostly unanswered (unless someone had exactly the same hardware and symptoms) or answered with some debugging suggestions users are aware of.

On the other hand there is the https://fedoraproject.org/wiki knowledge base. Should we "post a comment" with a link to the wiki specific to the given problem and Ask the user to continue discussion in the "post a comment" way? That will tend to convert Ask into a mailing list, but on the other hand it will help to increase the level of users skills, and offer an opportunity to update the wiki - i have noticed today for example that http://fedoraproject.org/wiki/How_to_debug_printing_problems mentioned Fedora 16(!) as latest.

Of course if someone knows the solution to the problem he can still post it, ignoring all the guessing and debugging procedures.

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I personally, always provide links to wiki pages if they're available. Its the first step of troubleshooting: see what the docs say. However, I post asking the requester to update the question with the errors etc if the wiki page doesnt solve it for them. Its ok to comment to request or post information. Answers should just be limited to actual solutions so theyre easy to find IMO.

FranciscoD_ gravatar imageFranciscoD_ ( 2013-08-20 20:16:48 -0500 )edit
3

answered 2011-11-24 05:57:37 -0500

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Many questions being answered but not solved might also mean this forum is not efficiently solving people's problems rather than people being ungrateful.

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2

I'm only talking about ones that have been solved. As more people join the forum, it'll get more efficient. It's very very young at the moment :)

FranciscoD_ gravatar imageFranciscoD_ ( 2011-11-24 07:16:16 -0500 )edit
1

I would be reluctant to mark a thread as solved unless it clear that the OP has been satisfied, perhaps leaving a comment without marking the question as solved. I would not read much into the meaning of threads marked as solved / unsolved. I doubt people are ungrateful, I would have assumed busy

bodhi.zazen gravatar imagebodhi.zazen ( 2011-12-07 17:56:53 -0500 )edit
3

answered 2011-12-07 22:12:25 -0500

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I think overall the quality of the questions is a little low at the moment, a situation exacerbated by the fact that not many users seem to vote up the good ones. On top of this as you are highlighting the people asking the questions often don't mark an answer as their favourite even when they have clearly responded in a comment saying it solved their issue. Some times they don't even vote it up!

Over time hopefully this will go away but only once more people have reached the various thresholds needed to perform actions to maintain the quality of the site.

It wouldn't hurt if we had some guiding blog posts etc around the site like the StackOverflow guys had both when they developed it originally and as they have made updates.

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The guiding posts are a great idea. I urge everyone here to please blog a short page on "How to use ask fedora". That should be a start!

FranciscoD_ gravatar imageFranciscoD_ ( 2011-12-08 06:16:51 -0500 )edit

@FraciscoD_, so that we have a number of similar but incomplete guidelines? Do you imagine anybody reading all of them? I think we need a site wide definitive guide that can be improved by members over time.

Aleksandar Kostadinov gravatar imageAleksandar Kostadinov ( 2013-08-21 01:30:47 -0500 )edit

Sure. What do you have in mind?

FranciscoD_ gravatar imageFranciscoD_ ( 2013-08-21 02:15:56 -0500 )edit
3

answered 2011-11-24 08:31:30 -0500

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The problem is those (with questions) are all newbies, while they're all professionals on the stackoverflow. That is the difference. We should have ability to mark something as answers using voting or something.

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I can't check positive or negative if a solution isn't tested, the user with the problem would check it... Ask Fedora don't like because the a new user can't check positive a solution...

davidva gravatar imagedavidva ( 2013-08-06 00:10:56 -0500 )edit

Most stackoverflow users are newbies too. SO likes to call them "professionals" to flatter them and make them feel important.

Federico gravatar imageFederico ( 2015-07-26 06:40:27 -0500 )edit
1

answered 2013-10-25 01:15:38 -0500

Bharat gravatar image

updated 2013-10-25 01:16:33 -0500

there are some strict karma requirements. first of all there there is no upvoting for a decent question. Most times people solve their own problems but cannot accept their answers because you need >20 karma. You cannot post links to substantiate the answer because it again requires karma. You cannot post comments as well.

What I dont like here is that badges (that are pretty useless and is just a kiddish gimmick) are easier to get than karma.

So it is natural to prefer superuser. [My personal experience: I posted same questions here and in superuser and it is the latter where I got responses. In here I just get some stupid badge]

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Please file an RFE with upstream. We don't develop askbot, we only deploy it. If you can get superuser to open source their software, I'm sure we could look into using it.

FranciscoD_ gravatar imageFranciscoD_ ( 2013-10-26 22:00:33 -0500 )edit

superuser is a part of stackexchange. So it is quite easy to form a new SE. However, the issues that I point out are site-specific (even in SE sites) and can be changed by mods.

Bharat gravatar imageBharat ( 2013-10-28 00:36:31 -0500 )edit

superuser is a stackexchange site and it is quite easy to open a site there. However, it is not the basic structure of the site that is the issue. Issue is the basic rules (which is different is different SE sites), which can be changed by the mods.

Bharat gravatar imageBharat ( 2013-10-28 00:40:48 -0500 )edit

+1 just like a comment because upvoting needs karma

TramSK gravatar imageTramSK ( 2018-02-26 09:09:16 -0500 )edit
1

answered 2011-11-24 05:46:28 -0500

SoumyaC gravatar image

I have noticed a trend of many users asking questions and may be not logging in the portal back for long time. Also few questions are answered, but the users have reported the tweaks to not be working out. That primarily is the main reason having lot of unsolved questions.

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1

answered 2011-12-07 16:13:51 -0500

ztank1013 gravatar image

I believe the only reason at the moment is because this web site is still very young (Nov 8th 2011).

But considering the community is growing fast I will see some future splits as well in this project like the splits regularly happening in stackoverflow.com almost on a weekly basis...

look how many:
http://stackexchange.com/sites?sort=default

Once the number of users will be considerably larger (3 maybe 5k) we will get high level answers each minute!

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Comments

don't help, if the user (generally new) don't check, if the solution works.

davidva gravatar imagedavidva ( 2013-08-06 00:28:48 -0500 )edit

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Asked: 2011-11-24 03:35:32 -0500

Seen: 3,477 times

Last updated: Oct 25 '13