gnome software not working in mate

well simply enough from yesterday gnome software 3.32 is not working anymore, everytime i try to install an app i get a “waiting for installation” message or something like this and it stays like that forever, any help on how to make it work again?

for the record, i’ve already tried the terminal and dnf dragora and they both works

by the way, i am using fedora 30 mate.

Welcome to the community @247—please take a moment to go through the posts in the #start-here category if you haven’t already.

It’s probably a case of gnome-software being stuck. Could you please ensure that your system is up to date, and either

  • reboot
  • or kill the gnome-software process and restart it? You can kill it by using pkill -f gnome-software and then check to ensure it is not running with pgrep -fa gnome-software.

Hopefully that’ll fix it. If it doesn’t, we’ll look at the logs to investigate further.

You should also look at the logs and see if there is something useful.

Viewing logs in Fedora: https://docs.fedoraproject.org/en-US/quick-docs/viewing-logs/

In addition.
Do you have flatpak?
It happens when you try to install any applications or only for flatpak ones?

thanks for your answer, and thank you for the welcome, already rebooted but with no luck and uninstalled the app completely (dnf remove gnome-software) but didn’t help so i guess killing it will not help, but i will try anyway, will also have a look at the logs if i can :slight_smile:

2 Likes

since none of the above worked i’m back with some logs from an installation, here i’m trying to install eolie, the web browser

with flatpak

19:19:06:0573 Gs running refine with dedupe-flags=7 with refine-flags=require-size,require-rating,require-reviews,require-review-ratings,require-runtime with timeout=60 on apps system/flatpak/flathub/desktop/org.gnome.Eolie/stable took 76ms
19:19:17:0063 Gs saving install queue to /home/mirco/.local/share/gnome-software/install-queue
19:19:17:0132 GsPluginFlatpak system/flatpak/flathub/desktop/org.gnome.Eolie/stable is not installed, so ignoring version of 0.9.60
19:19:17:0133 Gs running install with dedupe-flags=7 with refine-flags=require-setup-action,require-origin with interactive=True with timeout=60 on plugin=flatpak on apps system/flatpak/flathub/desktop/org.gnome.Eolie/stable took 70ms

with rpm

19:22:36:0380 Gs running install with dedupe-flags=7 with refine-flags=require-setup-action,require-origin with interactive=True with timeout=60 on plugin=flatpak on apps system/package/updates/desktop/com.gexperts.Tilix/* took 113ms
19:22:39:0057 Gs plugin odrs took 11,0 seconds to do refine
19:22:39:0057 Gs running refine with dedupe-flags=7 with refine-flags=require-size,require-rating,require-reviews,require-review-ratings,require-runtime with timeout=60 on apps system/package/updates/desktop/com.gexperts.Tilix/* took 11409ms

This doesn’t tell nothing to me. Someone else?

@247 where are these logs coming from?

1 Like

these are coming from

gnome-software --verbose

maybe i need to issue some other command?or report the other part of the log? (considering the log is very big)

No, sorry, I mean to look at the system logs. More informations here: https://docs.fedoraproject.org/en-US/quick-docs/viewing-logs/

If with journalctl you can identity some lines related to gnome-software, packagekit, network issues, coredumps and so on.

No it’s my fault, i will have a look at it via journalctl…thanks anyway…

Il Sabato 18 maggio 2019, Alessio via Ask Fedora scrive:

so, updated some flatpaks via gnome software and that works fine but can’t install anything, and this is the log from journalctl

mag 19 11:28:58 localhost.localdomain gnome-software[2358]: /var/tmp/flatpak-cache-P02K2Z/repo-qZDW2T: Pulled runtime/org.musicbrainz.Picard.Locale/x86_64/stable from flathub
mag 19 11:28:59 localhost.localdomain flatpak-system-helper[2417]: system: Pulled runtime/org.musicbrainz.Picard.Locale/x86_64/stable from /var/tmp/flatpak-cache-P02K2Z/repo-qZDW2T
mag 19 11:28:59 localhost.localdomain flatpak-system-helper[2417]: system: Updated runtime/org.musicbrainz.Picard.Locale/x86_64/stable from flathub
mag 19 11:29:05 localhost.localdomain PackageKit[2371]: get-details transaction /48_bddacbcd from uid 1000 finished with success after 1855ms
mag 19 11:29:16 localhost.localdomain gnome-software[2358]: not handling error invalid-format for action refine: server returned no data
mag 19 11:29:16 localhost.localdomain systemd[1]: Starting Cleanup of Temporary Directories…
mag 19 11:29:17 localhost.localdomain systemd-tmpfiles[3216]: [/usr/lib/tmpfiles.d/lightdm.conf:1] Line references path below legacy directory /var/run/, updating /var/run/lightdm → /run/lightdm; please update the tmpfiles.d/ drop-in file accordingly.
mag 19 11:29:18 localhost.localdomain systemd-tmpfiles[3216]: [/usr/lib/tmpfiles.d/mdadm.conf:1] Line references path below legacy directory /var/run/, updating /var/run/mdadm → /run/mdadm; please update the tmpfiles.d/ drop-in file accordingly.
mag 19 11:29:18 localhost.localdomain systemd-tmpfiles[3216]: [/usr/lib/tmpfiles.d/pptp.conf:1] Line references path below legacy directory /var/run/, updating /var/run/pptp → /run/pptp; please update the tmpfiles.d/ drop-in file accordingly.
mag 19 11:29:18 localhost.localdomain systemd-tmpfiles[3216]: [/usr/lib/tmpfiles.d/xl2tpd.conf:1] Line references path below legacy directory /var/run/, updating /var/run/xl2tpd → /run/xl2tpd; please update the tmpfiles.d/ drop-in file accordingly.
mag 19 11:29:18 localhost.localdomain systemd[1]: systemd-tmpfiles-clean.service: Succeeded.
mag 19 11:29:18 localhost.localdomain systemd[1]: Started Cleanup of Temporary Directories.
mag 19 11:29:18 localhost.localdomain audit[1]: SERVICE_START pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg=‘unit=systemd-tmpfiles-clean comm=“systemd” exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success’
mag 19 11:29:18 localhost.localdomain audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg=‘unit=systemd-tmpfiles-clean comm=“systemd” exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success’
mag 19 11:29:22 localhost.localdomain PackageKit[2371]: get-details transaction /49_daaecdde from uid 1000 finished with success after 18ms
mag 19 11:29:31 localhost.localdomain PackageKit[2371]: get-updates transaction /50_abbbcbae from uid 1000 finished with success after 79ms
mag 19 11:29:32 localhost.localdomain gnome-software[2358]: not handling error invalid-format for action refine: server returned no data
mag 19 11:29:34 localhost.localdomain chronyd[770]: Received KoD RATE from 147.135.207.213
mag 19 11:29:42 localhost.localdomain systemd[1]: pcscd.service: Succeeded.
mag 19 11:29:42 localhost.localdomain audit[1]: SERVICE_STOP pid=1 uid=0 auid=4294967295 ses=4294967295 subj=system_u:system_r:init_t:s0 msg=‘unit=pcscd comm=“systemd” exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success’
mag 19 11:29:46 localhost.localdomain PackageKit[2371]: resolve transaction /51_ebdbcabc from uid 1000 finished with success after 8ms
mag 19 11:29:46 localhost.localdomain PackageKit[2371]: resolve transaction /52_bbcaebba from uid 1000 finished with success after 9ms
mag 19 11:29:52 localhost.localdomain PackageKit[2371]: get-details transaction /53_cceebbed from uid 1000 finished with success after 8ms
mag 19 11:30:03 localhost.localdomain gnome-software[2358]: not handling error invalid-format for action refine: server returned no data
mag 19 11:30:32 localhost.localdomain wpa_supplicant[937]: wlp0s29f7u1: Reject scan trigger since one is already pending
mag 19 11:30:32 localhost.localdomain gnome-software[2358]: not handling error invalid-format for action refine: server returned no data
mag 19 11:31:29 localhost.localdomain gnome-software[2358]: not handling error invalid-format for action refine: server returned no data

where this is the exact line when installing something

mag 19 11:31:29 localhost.localdomain gnome-software[2358]: not handling error invalid-format for action refine: server returned no data

hope this will help…

I installed Mate spin. And here gnome software works. I installed flathub repository and it still works.
So there is something odd in your configuration.

From the command line, could you provide the output of these commands?
flatpak remotes
dnf repolist

1 Like

so, this is flatpak remotes

Name Options
fedora system,oci
flathub system

and this is dnf repolist

*fedora Fedora 30 - x86_64 56.582
fedora-cisco-openh264 Fedora 30 openh264 (From Cisco) - x86_64 8
*fedora-modular Fedora Modular 30 - x86_64 135
*rpmfusion-free RPM Fusion for Fedora 30 - Free 616
*rpmfusion-free-updates RPM Fusion for Fedora 30 - Free - Updates 82
*rpmfusion-nonfree RPM Fusion for Fedora 30 - Nonfree 227
*rpmfusion-nonfree-updates RPM Fusion for Fedora 30 - Nonfree - Updates 37
*updates Fedora 30 - x86_64 - Updates 5.408
*updates-modular Fedora Modular 30 - x86_64 - Updates 144
vivaldi-snapshot vivaldi-snapshot

it asked me to import a key for a fedora repo but that didn’t solve my issue…

I don’t know. I’m unable to reproduce the issue, even with the same repositories enabled.

Try to do some clean up:

flatpak repair --user
sudo flatpak repair
sudo dnf clean all

I think it’s another instance of this bug, which is being discussed here already:

If so, it’s a libxmlb bug, and on Fedora 30 should be fixed by running this command and restarting gnome-software (kill the process and re-launch it, or I think in the “updates” tab, press ctrl and click the refresh icon):

sudo dnf upgrade --enablerepo=updates-testing --advisory=FEDORA-2019-a956e3fd82

trying it now…will edit the post accordingly…

edit: thanks but none of the above commands worked, was going to try the command in the other suggestion but seems a different issue to me…

:sweat:

Well, can you open a terminal and run this command?

pkmon

Then start gnome-software and try to install an applicaton.
Go back to the terminal window and look if it says something interesting (transactions in progress, errors, timeouts, etc).

pkmon is the command line client for PackageKit. What is PackageKit? PackageKit is a system designed to make installing and updating software on your computer easier. The primary design goal is to unify all the software graphical tools used in different distributions, and use some of the latest technology like PolicyKit.

Then we’ve probably run into another bug. Would you please consider reporting it here?

trying it now, the first thing i noticed while opening the app is this

network status=offline

is this normal considering i am online?

i will report the entire log but i don’t think there’s something useful considering the log does not do nothing while installing an app, either in flatpak nor rpm…

Transactions:
1 /114_dccaecad
/114_dccaecad allow_cancel 1
/114_dccaecad percentage -1
/114_dccaecad role refresh-cache
/114_dccaecad status setup
/114_dccaecad status loading-cache
/114_dccaecad percentage 1
/114_dccaecad percentage 100
/114_dccaecad status finished
/114_dccaecad exit code: success
Transactions:
[none]
updates-changed
Transactions:
1 /115_acecbcdc
/115_acecbcdc allow_cancel 1
/115_acecbcdc percentage -1
/115_acecbcdc role resolve
/115_acecbcdc status setup
/115_acecbcdc status query
Transactions:
1 /115_acecbcdc
2 /116_abceebad
/116_abceebad allow_cancel 1
/116_abceebad percentage -1
/116_abceebad role get-updates
/116_abceebad status wait
/115_acecbcdc percentage 3
/115_acecbcdc status loading-cache
/115_acecbcdc percentage 7
/115_acecbcdc percentage 10
/115_acecbcdc percentage 14
/115_acecbcdc percentage 17
/115_acecbcdc percentage 21
/115_acecbcdc percentage 24
/115_acecbcdc percentage 28
/115_acecbcdc percentage 31
/115_acecbcdc percentage 35
/115_acecbcdc percentage 39
/115_acecbcdc percentage 89
/115_acecbcdc percentage 90
/115_acecbcdc percentage 91
/115_acecbcdc percentage 100
/115_acecbcdc status finished
Transactions:
1 /116_abceebad
/116_abceebad status setup
/115_acecbcdc exit code: success
/116_abceebad status query
/116_abceebad percentage 3
/116_abceebad status loading-cache
Transactions:
1 /116_abceebad
2 /117_eadbbcea
/117_eadbbcea allow_cancel 1
/117_eadbbcea percentage -1
/117_eadbbcea role resolve
/117_eadbbcea status wait
/116_abceebad percentage 7
/116_abceebad percentage 10
/116_abceebad percentage 14
/116_abceebad percentage 17
/116_abceebad percentage 21
/116_abceebad percentage 24
/116_abceebad percentage 28
/116_abceebad percentage 31
/116_abceebad percentage 35
/116_abceebad percentage 39
/116_abceebad percentage 89
/116_abceebad percentage 90
/116_abceebad percentage 91
/116_abceebad percentage 100
/116_abceebad status finished
/116_abceebad exit code: success
Transactions:
1 /117_eadbbcea
/117_eadbbcea status setup
/117_eadbbcea percentage 39
/117_eadbbcea percentage 89
/117_eadbbcea percentage 90
/117_eadbbcea percentage 91
/117_eadbbcea percentage 100
/117_eadbbcea status finished
Transactions:
[none]
/117_eadbbcea exit code: success
Transactions:
1 /118_baedbdea
/118_baedbdea allow_cancel 1
/118_baedbdea percentage -1
/118_baedbdea role resolve
/118_baedbdea status setup
/118_baedbdea percentage 39
/118_baedbdea percentage 89
/118_baedbdea percentage 90
/118_baedbdea percentage 91
/118_baedbdea percentage 100
/118_baedbdea status finished
/118_baedbdea exit code: success
Transactions:
[none]
Transactions:
1 /119_ddcccdab
Transactions:
[none]
/119_ddcccdab allow_cancel 1
/119_ddcccdab package-id gnome-chess;3.32.0-1.fc30;x86_64;fedora
/119_ddcccdab percentage 100
/119_ddcccdab role resolve
/119_ddcccdab status finished
Transactions:
1 /120_bbccebda
/120_bbccebda allow_cancel 1
/120_bbccebda percentage -1
/120_bbccebda role resolve
/120_bbccebda status setup
/120_bbccebda percentage 39
/120_bbccebda percentage 89
/120_bbccebda percentage 90
/120_bbccebda percentage 91
/120_bbccebda percentage 100
/120_bbccebda status finished
/120_bbccebda exit code: success
Transactions:
[none]
Transactions:
1 /121_bdddacdb
/121_bdddacdb allow_cancel 1
/121_bdddacdb percentage -1
/121_bdddacdb role resolve
/121_bdddacdb status setup
/121_bdddacdb percentage 39
/121_bdddacdb percentage 89
/121_bdddacdb percentage 90
/121_bdddacdb percentage 91
/121_bdddacdb percentage 100
/121_bdddacdb status finished
/121_bdddacdb exit code: success
Transactions:
[none]
Transactions:
1 /122_baaadeae
/122_baaadeae allow_cancel 1
/122_baaadeae percentage -1
/122_baaadeae role search-file
/122_baaadeae status query
/122_baaadeae percentage 39
/122_baaadeae percentage 89
/122_baaadeae percentage 90
/122_baaadeae percentage 91
/122_baaadeae percentage 100
/122_baaadeae status finished
/122_baaadeae exit code: success
Transactions:
[none]
Transactions:
1 /123_ecebbdcd
/123_ecebbdcd allow_cancel 1
/123_ecebbdcd percentage -1
/123_ecebbdcd role search-file
/123_ecebbdcd status setup
/123_ecebbdcd percentage 39
/123_ecebbdcd percentage 89
/123_ecebbdcd percentage 90
/123_ecebbdcd percentage 91
/123_ecebbdcd percentage 100
/123_ecebbdcd status finished
/123_ecebbdcd exit code: success
Transactions:
[none]
Transactions:
1 /124_bdeabeea
/124_bdeabeea allow_cancel 1
/124_bdeabeea percentage 50
/124_bdeabeea role get-details
/124_bdeabeea status setup
/124_bdeabeea percentage 99
/124_bdeabeea percentage 100
/124_bdeabeea status finished
/124_bdeabeea exit code: success
Transactions:
[none]
Transactions:
1 /125_deaabdab
/125_deaabdab allow_cancel 1
/125_deaabdab percentage -1
/125_deaabdab role get-details
/125_deaabdab status setup
/125_deaabdab percentage 50
/125_deaabdab percentage 99
/125_deaabdab percentage 100
/125_deaabdab status finished
/125_deaabdab exit code: success
Transactions:
[none]

Where do you see this?

So, just a clarification, these log are written when gnome-software start. When you install something, it doesn’t appear any new line?