Proposal: change "Community Discussion Channels" to "Chat"

We are in the process of launching Fedora’s new official chat platform, https://chat.fedoraproject.org/ (powered by Matrix). This is in a soft-launch phase now. When it’s officially launched, I think we should change “Community Discussion Channels” at the top of the page to the much shorted “Chat”.

This could either link directly to the site, or to the documentation we’re planning to write to replace the current wiki page. Note, though, that the plan is for that new page to cover, in order:

  • Ask Fedora! That’s where we want users to come first. But it seems kind of silly to link in a circle!
  • Documentation (which has its own link at the top of Ask Fedora, which I think is good and should stay
  • #fedora on Chat — the main user-help channel.

So, we could link directly to that third section. I think that’s probably the best idea because it at least gives some direction to new users on what to expect. But, it’s also an extra hoop.

  • When Fedora Chat launches, we should…
  • Link to the doc as suggested
  • Link directly to the Chat site
  • Do something else (explain below)

0 voters

in this links we’re refering to:

  • Quick links
  • Fedora Mailing List
  • IRC Channels

Not only for Chat…

but I’m +1 to change the name we can delete Community because we’re on a community obviusly and leave only Discussion Channels.

Regards.,

1 Like

Yeah, so I guess I’m actually making two suggestions here, wrapped up in one.

The first is: change the link and shorten the name.

But the second part is: simplify what we’re pointing to just be Chat, and leaving complicated topics like IRC and mailing lists for more advanced users to discover in other ways.

I think the first part is easy to agree on. The current wiki link is badly outdated (see Issue #1087: Remove the "old page" tag from "Communicating and getting help" fedoraproject.org/wiki page - fedora-websites - Pagure.io) and needs to be fixed, so when the new doc is ready that’s an easy fix. And, yeah, I agree on your point about “Community” hopefully being obvious so that’s an easy shorter name.

So it’s really the second thing I think we need to discuss. My thinking is:

The top bar is very prominent, and very valuable real-estate. We should tailor its contents specifically to things that will be frequently useful to the audience of this Ask Fedora site.

In fact, both “frequently useful” and “useful frequently” — that’s an argument for linking directly to https://matrix.to/#/#fedora:fedoraproject.org?web-instance[element.io]=chat.fedoraproject.org instead of to the explanatory document, in fact.

I think when someone looks to get more deeply involved, they’ll find out about all of those other channels, but users looking for help, and who are looking for interactive, immediate assistance rather than the async, in-depth, long-term answers we provide here, would most benefit from Chat in specific.

Does that make sense?

I’m thinking of this but, Do you think route $USER for Personal assistant make this site unusefull?

Yes, I agree is quite overhelmet right now.

Yes, this is a task of fedora Join SIG

Yes, this make sense…

Regards.,

I’m not quite sure I understand what you’re saying, but I think you asking if I think that sending people to a chat forum where they can get personal assistance immediately will make this site less useful. Is that right?

Assuming that that’s the question, my answer is “not really”. For some people, it’s a matter of preference … a forum post may be less intimidating than real-time interaction. Or, for others, the informality of chat may seem less scary. It’s also the case that chat depends on having the right person with the right experience right away, whereas here someone in another timezone or busy at work or whatever might come later and see and help. (In fact, I think we should put a link back here in that chat room via a pinned widget, explaining exactly that.)

I also think that making that immediate channel available will be an outlet for the occasional poster we get here who writes a question, the responds thirty minutes later with “Help me please!” and then again shortly after with “Can anyone help?” and so on.

Overall, I think the two approaches — sync and async — compliment each other. We could even say “Hey, could you hop over to Chat so we can hash out some details?” for some situations here where both asker and helper are online at the same time and high-bandwidth communication would be more useful. (And then come back and post the summary and solution, of course.)