Hi! @vits95
Thanks for your reply and for the return.
I have done update/upgrade and it did not work.
I am sending more info bellow.
Do you you have any other suggestion?
Thanks in advanced.
$ alsa-info.sh --no-upload
alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.Wdr9PNjfY7/alsactl.tmp: No such file or directory
Your ALSA information is in /tmp/alsa-info.txt.jRSlJcnc5o
$ lspci -v
00:00.0 Host bridge: Intel Corporation Device 9b61 (rev 0c)
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0
Capabilities: [e0] Vendor Specific Information: Len=10 <?>
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics (rev 02) (prog-if 00 [VGA controller])
DeviceName: To Be Filled by O.E.M.
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0, IRQ 135
Memory at 6022000000 (64-bit, non-prefetchable) [size=16M]
Memory at 4000000000 (64-bit, prefetchable) [size=256M]
I/O ports at 4000 [size=64]
Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
Capabilities: [40] Vendor Specific Information: Len=0c <?>
Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
Capabilities: [ac] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 2
Capabilities: [100] Process Address Space ID (PASID)
Capabilities: [200] Address Translation Service (ATS)
Capabilities: [300] Page Request Interface (PRI)
Kernel driver in use: i915
Kernel modules: i915
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 0c)
Subsystem: Dell Device 0951
Flags: fast devsel, IRQ 16
Memory at 6023110000 (64-bit, non-prefetchable) [size=32K]
Capabilities: [90] MSI: Enable- Count=1/1 Maskable- 64bit-
Capabilities: [d0] Power Management version 3
Capabilities: [e0] Vendor Specific Information: Len=0c <?>
Kernel driver in use: proc_thermal
Kernel modules: processor_thermal_device
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
Subsystem: Dell Device 0951
Flags: fast devsel, IRQ 255
Memory at 602312b000 (64-bit, non-prefetchable) [disabled] [size=4K]
Capabilities: [90] MSI: Enable- Count=1/1 Maskable- 64bit-
Capabilities: [dc] Power Management version 2
Capabilities: [f0] PCI Advanced Features
00:12.0 Signal processing controller: Intel Corporation Comet Lake Thermal Subsytem
Subsystem: Dell Device 0951
Flags: fast devsel, IRQ 255
Memory at 602312a000 (64-bit, non-prefetchable) [disabled] [size=4K]
Capabilities: [50] Power Management version 3
Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
00:13.0 Serial controller: Intel Corporation Comet Lake Integrated Sensor Solution (prog-if 00 [8250])
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0, IRQ 20
Memory at 6023122000 (64-bit, non-prefetchable) [size=8K]
Capabilities: [80] Power Management version 3
Capabilities: [90] Vendor Specific Information: Len=14 <?>
Kernel driver in use: intel_ish_ipc
Kernel modules: intel_ish_ipc
00:14.0 USB controller: Intel Corporation Device 02ed (prog-if 30 [XHCI])
Subsystem: Dell Device 0951
Flags: bus master, medium devsel, latency 0, IRQ 130
Memory at 6023100000 (64-bit, non-prefetchable) [size=64K]
Capabilities: [70] Power Management version 2
Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
Capabilities: [90] Vendor Specific Information: Len=14 <?>
Kernel driver in use: xhci_hcd
00:14.2 RAM memory: Intel Corporation Device 02ef
Subsystem: Dell Device 0951
Flags: fast devsel
Memory at 6023120000 (64-bit, non-prefetchable) [disabled] [size=8K]
Memory at 6023129000 (64-bit, non-prefetchable) [disabled] [size=4K]
Capabilities: [80] Power Management version 3
00:14.3 Network controller: Intel Corporation Wireless-AC 9462
Subsystem: Intel Corporation Device 4070
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at 602311c000 (64-bit, non-prefetchable) [size=16K]
Capabilities: [c8] Power Management version 3
Capabilities: [d0] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [40] Express Root Complex Integrated Endpoint, MSI 00
Capabilities: [80] MSI-X: Enable+ Count=16 Masked-
Capabilities: [100] Latency Tolerance Reporting
Capabilities: [164] Vendor Specific Information: ID=0010 Rev=0 Len=014 <?>
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi
00:14.5 SD Host controller: Intel Corporation Device 02f5 (prog-if 01)
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0, IRQ 19
Memory at 6023128000 (64-bit, non-prefetchable) [size=4K]
Capabilities: [80] Power Management version 3
Capabilities: [90] Vendor Specific Information: Len=14 <?>
Kernel driver in use: sdhci-pci
Kernel modules: sdhci_pci
00:15.0 Serial bus controller [0c80]: Intel Corporation Serial IO I2C Host Controller
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at 4010000000 (64-bit, non-prefetchable) [virtual] [size=4K]
Capabilities: [80] Power Management version 3
Capabilities: [90] Vendor Specific Information: Len=14 <?>
Kernel driver in use: intel-lpss
00:15.1 Serial bus controller [0c80]: Intel Corporation Device 02e9
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0, IRQ 17
Memory at 4010001000 (64-bit, non-prefetchable) [virtual] [size=4K]
Capabilities: [80] Power Management version 3
Capabilities: [90] Vendor Specific Information: Len=14 <?>
Kernel driver in use: intel-lpss
00:16.0 Communication controller: Intel Corporation Comet Lake Management Engine Interface
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0, IRQ 170
Memory at 6023125000 (64-bit, non-prefetchable) [size=4K]
Capabilities: [50] Power Management version 3
Capabilities: [8c] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [a4] Vendor Specific Information: Len=14 <?>
Kernel driver in use: mei_me
Kernel modules: mei_me
00:17.0 SATA controller: Intel Corporation Comet Lake SATA AHCI Controller (prog-if 01 [AHCI 1.0])
Subsystem: Dell Device 0951
Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 129
Memory at bc200000 (32-bit, non-prefetchable) [size=8K]
Memory at bc204000 (32-bit, non-prefetchable) [size=256]
I/O ports at 4080 [size=8]
I/O ports at 4088 [size=4]
I/O ports at 4060 [size=32]
Memory at bc203000 (32-bit, non-prefetchable) [size=2K]
Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [70] Power Management version 3
Capabilities: [a8] SATA HBA v1.0
Kernel driver in use: ahci
00:1c.0 PCI bridge: Intel Corporation Device 02bc (rev f0) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 122
Bus: primary=00, secondary=01, subordinate=3b, sec-latency=0
I/O behind bridge: 00005000-00006fff [size=8K]
Memory behind bridge: a4000000-ba0fffff [size=353M]
Prefetchable memory behind bridge: 0000006000000000-0000006021ffffff [size=544M]
Capabilities: [40] Express Root Port (Slot+), MSI 00
Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [90] Subsystem: Dell Device 0951
Capabilities: [a0] Power Management version 3
Capabilities: [100] Advanced Error Reporting
Capabilities: [140] Access Control Services
Capabilities: [150] Precision Time Measurement
Capabilities: [200] L1 PM Substates
Capabilities: [220] Secondary PCI Express
Capabilities: [250] Downstream Port Containment
Kernel driver in use: pcieport
00:1d.0 PCI bridge: Intel Corporation Device 02b0 (rev f0) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 123
Bus: primary=00, secondary=3c, subordinate=3c, sec-latency=0
I/O behind bridge: 00003000-00003fff [size=4K]
Memory behind bridge: bb000000-bbffffff [size=16M]
Prefetchable memory behind bridge: 0000000090000000-00000000a1ffffff [size=288M]
Capabilities: [40] Express Root Port (Slot+), MSI 00
Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [90] Subsystem: Dell Device 0951
Capabilities: [a0] Power Management version 3
Capabilities: [100] Advanced Error Reporting
Capabilities: [140] Access Control Services
Capabilities: [150] Precision Time Measurement
Capabilities: [200] L1 PM Substates
Capabilities: [220] Secondary PCI Express
Capabilities: [250] Downstream Port Containment
Kernel driver in use: pcieport
00:1d.4 PCI bridge: Intel Corporation Device 02b4 (rev f0) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 124
Bus: primary=00, secondary=3d, subordinate=3d, sec-latency=0
I/O behind bridge: [disabled]
Memory behind bridge: bc100000-bc1fffff [size=1M]
Prefetchable memory behind bridge: [disabled]
Capabilities: [40] Express Root Port (Slot+), MSI 00
Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [90] Subsystem: Dell Device 0951
Capabilities: [a0] Power Management version 3
Capabilities: [100] Advanced Error Reporting
Capabilities: [140] Access Control Services
Capabilities: [150] Precision Time Measurement
Capabilities: [200] L1 PM Substates
Capabilities: [220] Secondary PCI Express
Capabilities: [250] Downstream Port Containment
Kernel driver in use: pcieport
00:1d.6 PCI bridge: Intel Corporation Device 02b6 (rev f0) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 125
Bus: primary=00, secondary=3e, subordinate=3e, sec-latency=0
I/O behind bridge: [disabled]
Memory behind bridge: bc000000-bc0fffff [size=1M]
Prefetchable memory behind bridge: [disabled]
Capabilities: [40] Express Root Port (Slot+), MSI 00
Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
Capabilities: [90] Subsystem: Dell Device 0951
Capabilities: [a0] Power Management version 3
Capabilities: [100] Advanced Error Reporting
Capabilities: [140] Access Control Services
Capabilities: [150] Precision Time Measurement
Capabilities: [200] L1 PM Substates
Capabilities: [220] Secondary PCI Express
Capabilities: [250] Downstream Port Containment
Kernel driver in use: pcieport
00:1f.0 ISA bridge: Intel Corporation Device 0284
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0
00:1f.3 Multimedia audio controller: Intel Corporation Device 02c8
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 64, IRQ 16
Memory at 6023118000 (64-bit, non-prefetchable) [size=16K]
Memory at 6023000000 (64-bit, non-prefetchable) [size=1M]
Capabilities: [50] Power Management version 3
Capabilities: [80] Vendor Specific Information: Len=14 <?>
Capabilities: [60] MSI: Enable- Count=1/1 Maskable- 64bit+
Kernel driver in use: sof-audio-pci
Kernel modules: snd_hda_intel, snd_soc_skl, snd_sof_pci
00:1f.4 SMBus: Intel Corporation Device 02a3
Subsystem: Dell Device 0951
Flags: medium devsel, IRQ 16
Memory at 6023124000 (64-bit, non-prefetchable) [size=256]
I/O ports at efa0 [size=32]
Kernel driver in use: i801_smbus
Kernel modules: i2c_i801
00:1f.5 Serial bus controller [0c80]: Intel Corporation Comet Lake SPI (flash) Controller
Subsystem: Dell Device 0951
Flags: fast devsel
Memory at fe010000 (32-bit, non-prefetchable) [size=4K]
01:00.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06) (prog-if 00 [Normal decode])
Physical Slot: 4
Flags: bus master, fast devsel, latency 0, IRQ 16
Bus: primary=01, secondary=02, subordinate=3b, sec-latency=0
I/O behind bridge: 00005000-00005fff [size=4K]
Memory behind bridge: a4000000-ba0fffff [size=353M]
Prefetchable memory behind bridge: 0000006000000000-0000006021ffffff [size=544M]
Capabilities: [80] Power Management version 3
Capabilities: [88] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [ac] Subsystem: Dell Device 0950
Capabilities: [c0] Express Upstream Port, MSI 00
Capabilities: [50] Capability ID 0x15 [0000]
Capabilities: [100] Device Serial Number cc-fa-00-29-88-00-aa-00
Capabilities: [200] Advanced Error Reporting
Capabilities: [300] Virtual Channel
Capabilities: [400] Power Budgeting <?>
Capabilities: [500] Vendor Specific Information: ID=1234 Rev=1 Len=100 <?>
Capabilities: [600] Vendor Specific Information: ID=8086 Rev=2 Len=04c <?>
Capabilities: [700] Secondary PCI Express
Capabilities: [800] Latency Tolerance Reporting
Capabilities: [a00] L1 PM Substates
Capabilities: [b00] Precision Time Measurement
Kernel driver in use: pcieport
02:00.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 126
Bus: primary=02, secondary=03, subordinate=03, sec-latency=0
I/O behind bridge: [disabled]
Memory behind bridge: ba000000-ba0fffff [size=1M]
Prefetchable memory behind bridge: [disabled]
Capabilities: [80] Power Management version 3
Capabilities: [88] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [ac] Subsystem: Dell Device 0950
Capabilities: [c0] Express Downstream Port (Slot+), MSI 00
Capabilities: [50] Capability ID 0x15 [0000]
Capabilities: [100] Device Serial Number cc-fa-00-29-88-00-aa-00
Capabilities: [200] Advanced Error Reporting
Capabilities: [300] Virtual Channel
Capabilities: [400] Power Budgeting <?>
Capabilities: [500] Vendor Specific Information: ID=1234 Rev=1 Len=100 <?>
Capabilities: [600] Vendor Specific Information: ID=8086 Rev=2 Len=04c <?>
Capabilities: [700] Secondary PCI Express
Capabilities: [900] Access Control Services
Kernel driver in use: pcieport
02:01.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 127
Bus: primary=02, secondary=04, subordinate=3a, sec-latency=0
I/O behind bridge: 00005000-00005fff [size=4K]
Memory behind bridge: a4100000-b9ffffff [size=351M]
Prefetchable memory behind bridge: 0000006000000000-0000006021ffffff [size=544M]
Capabilities: [80] Power Management version 3
Capabilities: [88] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [ac] Subsystem: Dell Device 0950
Capabilities: [c0] Express Downstream Port (Slot+), MSI 00
Capabilities: [50] Capability ID 0x15 [0000]
Capabilities: [100] Device Serial Number cc-fa-00-29-88-00-aa-00
Capabilities: [200] Advanced Error Reporting
Capabilities: [300] Virtual Channel
Capabilities: [400] Power Budgeting <?>
Capabilities: [500] Vendor Specific Information: ID=1234 Rev=1 Len=100 <?>
Capabilities: [600] Vendor Specific Information: ID=8086 Rev=2 Len=04c <?>
Capabilities: [700] Secondary PCI Express
Capabilities: [900] Access Control Services
Kernel driver in use: pcieport
02:02.0 PCI bridge: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 2C 2018] (rev 06) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0, IRQ 128
Bus: primary=02, secondary=3b, subordinate=3b, sec-latency=0
I/O behind bridge: [disabled]
Memory behind bridge: a4000000-a40fffff [size=1M]
Prefetchable memory behind bridge: [disabled]
Capabilities: [80] Power Management version 3
Capabilities: [88] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [ac] Subsystem: Dell Device 0950
Capabilities: [c0] Express Downstream Port (Slot+), MSI 00
Capabilities: [50] Capability ID 0x15 [0000]
Capabilities: [100] Device Serial Number cc-fa-00-29-88-00-aa-00
Capabilities: [200] Advanced Error Reporting
Capabilities: [300] Virtual Channel
Capabilities: [400] Power Budgeting <?>
Capabilities: [500] Vendor Specific Information: ID=1234 Rev=1 Len=100 <?>
Capabilities: [600] Vendor Specific Information: ID=8086 Rev=2 Len=04c <?>
Capabilities: [700] Secondary PCI Express
Capabilities: [900] Access Control Services
Kernel driver in use: pcieport
03:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018] (rev 06)
Subsystem: Dell Device 0950
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at ba000000 (32-bit, non-prefetchable) [size=256K]
Memory at ba040000 (32-bit, non-prefetchable) [size=4K]
Capabilities: [80] Power Management version 3
Capabilities: [88] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [c0] Express Endpoint, MSI 00
Capabilities: [a0] MSI-X: Enable+ Count=16 Masked-
Capabilities: [100] Device Serial Number cc-fa-00-29-88-00-aa-00
Capabilities: [200] Advanced Error Reporting
Capabilities: [300] Virtual Channel
Capabilities: [400] Power Budgeting <?>
Capabilities: [500] Vendor Specific Information: ID=1234 Rev=1 Len=100 <?>
Capabilities: [600] Latency Tolerance Reporting
Kernel driver in use: thunderbolt
Kernel modules: thunderbolt
3b:00.0 USB controller: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 2C 2018] (rev 06) (prog-if 30 [XHCI])
Subsystem: Dell Device 0950
Flags: fast devsel, IRQ 131
Memory at a4000000 (32-bit, non-prefetchable) [size=64K]
Capabilities: [80] Power Management version 3
Capabilities: [88] MSI: Enable+ Count=1/8 Maskable- 64bit+
Capabilities: [c0] Express Endpoint, MSI 00
Capabilities: [100] Device Serial Number cc-fa-00-29-88-00-aa-00
Capabilities: [200] Advanced Error Reporting
Capabilities: [300] Virtual Channel
Capabilities: [400] Power Budgeting <?>
Capabilities: [500] Vendor Specific Information: ID=1234 Rev=1 Len=100 <?>
Capabilities: [600] Vendor Specific Information: ID=8086 Rev=2 Len=04c <?>
Capabilities: [700] Secondary PCI Express
Capabilities: [800] Latency Tolerance Reporting
Kernel driver in use: xhci_hcd
3c:00.0 3D controller: NVIDIA Corporation GP108M [GeForce MX250] (rev a1)
Subsystem: Dell Device 0951
Flags: bus master, fast devsel, latency 0, IRQ 197
Memory at bb000000 (32-bit, non-prefetchable) [size=16M]
Memory at 90000000 (64-bit, prefetchable) [size=256M]
Memory at a0000000 (64-bit, prefetchable) [size=32M]
I/O ports at 3000 [size=128]
Capabilities: [60] Power Management version 3
Capabilities: [68] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [78] Express Endpoint, MSI 00
Capabilities: [100] Virtual Channel
Capabilities: [250] Latency Tolerance Reporting
Capabilities: [258] L1 PM Substates
Capabilities: [128] Power Budgeting <?>
Capabilities: [420] Advanced Error Reporting
Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?>
Capabilities: [900] Secondary PCI Express
Kernel driver in use: nvidia
Kernel modules: nouveau, nvidia_drm, nvidia
3d:00.0 Non-Volatile memory controller: Intel Corporation Device 0975 (rev 03) (prog-if 02 [NVM Express])
Subsystem: Intel Corporation Device 8410
Flags: bus master, fast devsel, latency 0, IRQ 16, NUMA node 0
Memory at bc100000 (64-bit, non-prefetchable) [size=16K]
Capabilities: [40] Power Management version 3
Capabilities: [50] MSI: Enable- Count=1/8 Maskable+ 64bit+
Capabilities: [70] Express Endpoint, MSI 00
Capabilities: [b0] MSI-X: Enable+ Count=16 Masked-
Capabilities: [100] Advanced Error Reporting
Capabilities: [158] Secondary PCI Express
Capabilities: [178] Latency Tolerance Reporting
Capabilities: [180] L1 PM Substates
Kernel driver in use: nvme
Kernel modules: nvme
3e:00.0 Non-Volatile memory controller: Intel Corporation Device 0975 (prog-if 02 [NVM Express])
Subsystem: Intel Corporation Device 8510
Flags: bus master, fast devsel, latency 0, IRQ 18, NUMA node 0
Memory at bc000000 (64-bit, non-prefetchable) [size=16K]
Capabilities: [40] Power Management version 3
Capabilities: [50] MSI-X: Enable+ Count=9 Masked-
Capabilities: [60] Express Endpoint, MSI 00
Capabilities: [a0] MSI: Enable- Count=1/16 Maskable+ 64bit+
Capabilities: [100] Advanced Error Reporting
Capabilities: [150] Virtual Channel
Capabilities: [180] Power Budgeting <?>
Capabilities: [190] Alternative Routing-ID Interpretation (ARI)
Capabilities: [2a0] Secondary PCI Express
Capabilities: [2d0] Latency Tolerance Reporting
Capabilities: [310] L1 PM Substates
Kernel driver in use: nvme
Kernel modules: nvme